Crucial Conversations is a concept and training program developed by Crucial Learning, an international leadership development company. It refers to conversations that have high stakes, varying opinions, and strong emotions involved.
you are in a work meeting where a project is being discussed. You have strong opinions about the direction of the project, but so do your colleagues. As the conversation continues, tensions rise and emotions become more intense. You start to feel frustrated and unheard, and the conversation becomes increasingly unproductive.
This is a classic example of a crucial conversation, where stakes are high, emotions are strong, and opinions vary. Learning how to navigate these types of conversations effectively can lead to better outcomes, stronger relationships, and increased success in all areas of life.
The ability to converse with your colleague will define the success or failure of the project - crucial conversation.
Learn The Skills of
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.
WHAT YOU'LL LEARN
The course teaches nine powerful skills for working through disagreement to achieve better results.
Identify problems contributing to poor results and struggling relationships.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
SEEK MUTUAL PURSPOSE
Find common ground even when it seems impossible.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
EXPLORE OTHERS' PATHS
Listen and respondeffectively to other
people’s concerns and feedback.
START WITH HEART
Be clear with yourself and others about what you really want.
LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
MOVE TO ACTION
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