.png){kind=logo}
Crucial Accountability is another concept and training program developed by an internationally known company: Crucial Learning, which is closely related to Crucial Conversations. It focuses on addressing broken promises, missed expectations, and bad behavior in the workplace or other settings.
Performance Management Improved
Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.
Picture this:
you're part of a team that is working on a crucial project with tight deadlines. One of your team members misses an important deadline, causing delays in the project timeline. As a result, tensions start to rise and fingers start to point. It's clear that accountability needs to be established, but nobody seems to know how to do it in a productive way.
This is where crucial accountability comes in - a framework for addressing broken promises, missed expectations, and bad behavior in a respectful and collaborative way. By learning how to hold yourself and others accountable, you can establish a culture of trust, respect, and high performance, leading to better outcomes and increased success for you and your team.
WHAT YOU'LL LEARN
The course teaches nine powerful skills for working through disagreement to achieve better results.
1
GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
2
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
3
START WITH HEART
Be clear with yourself and others about what you really want.
4
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
5
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
6
DIAGNOSE
Identify what’s contributing to the gap between expected and actual behavior.
7
MAKE IT EASY
Don’t lead with YOUR ideas; start by asking others for theirs.
8
MAKE IT MOVE
Highlight natural consequences to motivate rather than using coercion.
9
MOVE TO ACTION
Change the text and make it your own.